Help & Support

Need some help? We can offer technical support for problems you may have on the site and with services, such as unexpected error messages or payment issues. 

The Texas Department of Information Resources (DIR) provides oversight for the program and the website. Technical support is delivered by a non-government third party. If you have specific questions or concerns about policies, processes, or agency-specific information, please contact the appropriate state agency directly.

Technical Support

We provide technical support for the website and services, such as unexpected error messages or payment issues. We do not have access to state agency information and we can’t schedule DPS appointments. If you’re having a technical issue, please use one of the methods listed below to contact us.

Chat: Speak with a Help Desk agent

Phone: 1-877-452-9060 Program

For questions, 
For more information, visit the DIR Website


Take a few minutes to complete our short survey. Your input helps us continue to improve