Help & Support

Need some help? This page offers FAQs for Texas.gov services, links to Texas government agency contact information, ways to reach the Texas.gov Help Desk for technical support issues, and more.

Frequently Asked Questions

Many of the questions we get about Texas.gov services have already been answered! Check out our list of the most popular FAQs.  

Government Agency Contact Information

Texas.gov partners with many state agencies to provide services online. If you have specific questions or concerns about a state agency’s policies, processes, or procedures, please contact them directly.

Technical Support

The Texas.gov Help Desk is operated by a non-government third party. They can only provide technical support for the Texas.gov website and services.  The Texas.gov Help Desk does not have access to state agency information, and they cannot schedule DPS appointments.

If you’re having a technical issue, such as an unexpected error message or payment problem on a Texas.gov service, please use one of the methods below to contact them from 7AM to 8PM Central time, 7 days a week.

Chat: Speak with a Texas.gov Help Desk agent

Emailsupport@texasgovhelpdesk.com  

Phone: 1-877-452-9060 

Feedback

Have a few minutes to tell us about your experience on Texas.gov? Your input helps us continue to improve!

Texas.gov Program

The Texas Department of Information Resources (DIR) provides oversight for the Texas.gov program, including the Texas.gov website and services.

For more information about the program, visit the DIR website or email txgov@dir.texas.gov.