Help & Support
Need some help? This page offers FAQs for Texas.gov services, links to Texas government agency contact information, ways to reach the Texas.gov Help Desk for technical support issues, and more.
Frequently Asked Questions
Many of the questions we get about Texas.gov services have already been answered! Check out our list of the most popular FAQs for TxT, Elections & Voting, Driver License/ID Renewal & Replacement, Driver Records, eCommDirect, Vital Records, and more.
Government Agency Contact Information
Texas.gov partners with many state agencies to provide services online. If you have specific questions or concerns about a state agency’s policies, processes, or procedures, please contact them directly.
The Texas.gov Help Desk is operated by a non-government third party. They can only provide technical support for the Texas.gov website and Texas.gov services.
- The Texas.gov Help Desk cannot schedule DPS appointments and does not provide technical support for the DPS Appointment Scheduler system. Please contact DPS for assistance if you’re having issues.
- The Texas.gov Help Desk does not have access to state agency information. Please contact the agency directly.
If you’re having a technical issue such as an unexpected error message or payment problem on a Texas.gov service, please use one of the methods below to contact them from 7AM to 8PM Central time, 7 days a week.
Chat: Tap the red "Chat with Us" button in the bottom right corner of the page to speak with a Texas.gov Help Desk agent.
Contact Us: Send a message to the Texas.gov Help Desk
Have a few minutes to tell us about your experience on Texas.gov? Your input helps us continue to improve!