Help & Support

Need some help? This page offers FAQs for services, links to Texas government agency contact information, ways to reach the Help Desk for technical support issues, and more.

Frequently Asked Questions

Many of the questions we get about services have already been answered! Check out our list of the most popular FAQs for TxT, Elections & Voting, Driver License/ID Renewal & Replacement, Driver Records, eCommDirect, Vital Records, and more. 

Government Agency Contact Information partners with many state agencies to provide services online. If you have specific questions or concerns about a state agency’s policies, processes, or procedures, please contact them directly.

Technical Support

The Help Desk is operated by a non-government third party. They can only provide technical support for the website and services.  

Please note: 

If you’re having a technical issue such as an unexpected error message or payment problem on a service, please use one of the methods below to contact them from 7AM to 8PM Central time, 7 days a week.

Chat: Tap the red "Chat with Us" button in the bottom right corner of the page to speak with a Help Desk agent.

Contact Us: Send a message to the Help Desk

Phone: 1-877-452-9060


Have a few minutes to tell us about your experience on Your input helps us continue to improve! Program

The Texas Department of Information Resources (DIR) provides oversight for the program, including the website and services.

For more information about the program, visit the DIR website or send us a message.