Frequently Asked Questions
Quickly find answers, links, and useful tools for some of the most commonly asked questions we get at the Texas.gov Help Desk.
Driver License, ID, and Commercial Driver License Renewal and Replacement
FAQs for Texas Department of Public Safety (DPS) driver license (DL), ID, and commercial driver license (CDL) renewals and replacements.
I want to renew my DL/ID/CDL online. How do I know if I’m eligible?
How can I renew or replace my DL/ID/CDL online if I’m eligible?
How can I track the status of my DL/ID?
I’m ineligible to renew my DL/ID online. Now what?
How do I replace my lost or stolen DL/ID?
How do I schedule an in-person appointment at a local DPS office?
Licensee Driver Records
FAQs for Texas Department of Public Safety (DPS) individual licensee driver records.
I can’t print my driver record after ordering it online. How do I get a copy?
Driver License Eligibility and Reinstatement Fee Payments
FAQs for Texas Department of Public Safety (DPS) driver license eligibility and reinstatement fee payments.
Where can I find answers to questions about my DPS reinstatement fees?
Vehicle Registration Renewal
FAQs for Texas Department of Motor Vehicles (TxDMV) vehicle registration renewal.
I haven’t received my vehicle registration renewal sticker after renewing my registration online. Where can I find it?
I’m getting an “In Process” or locked out error message when trying to renew my vehicle registration online. What should I do?
Where can I request a refund for my vehicle registration fee?
How can I tell if my payment was successful and obtain a payment confirmation/trace number?
eCommDirect Online Commissary Purchases and Deposits
FAQs for Texas Department of Criminal Justice (TDCJ) eComm Direct online commissary purchases and deposits.
How do I know who is eligible to receive purchases?
What do I do if I’m locked out of the eCommDirect system?
What do I do if my session timed out?
My commissary order hasn’t been received. Where can I find help?
My deposit hasn’t been received. Where can I find help?
What is the maximum purchase amount?
FAQs for Texas Department of State Health Services (DSHS) vital records such as birth and death certificates and marriage and divorce verifications.