Social Media Policy

Social Media

Texas.gov will use the following policies to guide the use of social media sites in accordance with the Texas Department of Information Resources (DIR) Social Media Policy.

Linking

Texas.gov may make available social media applications, and may publish social media content to third party sites. These sites are not official Texas.gov web sites and therefore, the external sites’ policies apply. Please refer to the Texas.gov Linking Policy for more information.

Privacy

Only public information is permitted to be posted by Texas.gov or State employees on Texas.gov social media websites. If communication that takes place on Texas.gov involves or requires private information, communication will be redirected through other appropriate channels. Postings from the public on Texas.gov social media sites become public record and may be posted on Texas.gov. This information may be subject to public information requests. For more information about public information requests, please refer to the Texas.gov Public Information Requests policy.

No personally identifiable information will be posted on Texas.gov social media sites by Texas.gov personnel. Texas.gov is not responsible for content posted by others to Texas.gov social media sites. Texas.gov users that enter personal information on Texas.gov social media sites do so at their own risk; Texas.gov is not responsible for the public display of such private information. Texas.gov may remove postings to its social media sites that contain personally identifiable information, but neither Texas.gov, nor its licensors or contractors are responsible for any damages caused by delays in such removal.

Public Information and Record Retention

Social media sites may contain communications sent to or received by state employees, and such communications are therefore public records subject to State Records Retention requirements. These retention requirements apply regardless of the form of the record (digital text, photos, audio, or video, for example).

To the extent that the third party records retention policies are inconsistent with the Texas State Record Retention Schedule, Texas.gov will put forth reasonable efforts to archive copies of social media content in order to meet State records retention obligations.

Terms of Service

Texas.gov social media sites are third party sites and have terms of service and policies that are not governed by Texas.gov or the State of Texas. These third party sites are not official Texas.gov web sites and the third party’s website terms of service and policies apply. The terms of service for the social media sites used by Texas.gov can be found below:

The privacy policy for the Texas.gov community support tool, Get Satisfaction, also applies if a Texas.gov visitor elects to use this tool on the site.

Content of Social Media Posts

All published Texas.gov social media content is subject to monitoring. This content may take the form of digital text for Twitter and Facebook, photography images for Flickr, Get Satisfaction posts, and videos for YouTube.

User-generated posts will be rejected or removed if possible when the content of a post:

  • is off-subject or out of context
  • contains obscenity or material that appeals to the prurient interest
  • contains personal identifying information or sensitive personal information, as defined in Tex. Code Bus & Com. Sec. 521.001 et. seq.
  • contains offensive terms that target protected classes
  • is threatening, harassing or discriminatory
  • incites or promotes violence or illegal activities
  • contains information that reasonably could compromise public safety
  • advertises or promotes a commercial product or service, or any entity or individual
  • promotes or endorses political campaigns or candidates

Twitter

Accessibility: To accommodate Texas.gov users with disabilities, www.accessibletwitter.com is the suggested alternative access to the Texas.gov Twitter profile.

Record Retention: Texas.gov Twitter content will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.

Facebook

Accessibility: To accommodate Texas.gov users with disabilities, there are two suggested alternatives to access the Texas.gov Facebook Fan page:

  1. The Facebook mobile site http://m.facebook.com is a suggested accessible alternative to the original Texas.gov Facebook page.
  2. Texas.gov will post the same content to Twitter and Facebook. Therefore, http://www.accessibletwitter.com will serve as an accessible alternative.

Record Retention: Texas.gov Facebook updates will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.

Flickr

Accessibility: To accommodate Texas.gov users with disabilities, the mobile version of Flickr http://m.flickr.com/ is the suggested alternative to access the Texas.gov Flickr pool.

Record Retention: The following Texas.gov Flickr photos will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule:

  1. Photos posted to Flickr by Texas.gov
  2. Photos not accepted by Texas.gov due to noncompliance with submission guidelines

Content: By submitting a photo to the Texas.gov Flickr pool, you are giving Texas.gov permission to use your photo on the Texas.gov homepage, website, mobile site, and social media platforms. For more information about photo submission guidelines, visit the Texas.gov Flickr pool at http://www.flickr.com/groups/texasgov/.

YouTube

Accessibility: Texas.gov will make an effort to link to and display videos on its YouTube channel that have closed captioning available for hearing impaired viewers.

For more information about the closed captioning feature on YouTube, visit: http://www.youtube.com/t/captions_about

Record Retention: The Texas.gov YouTube photos will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.

Content: Videos displayed on the Texas.gov YouTube site will be related to Texas or Texas government.

Get Satisfaction

Accessibility: Texas.gov will make an accessible version of Get Satisfaction available to visitors.

Record Retention: The Texas.gov Get Satisfaction content will be archived and retained for at least the required period of time in accordance with the DIR Records Retention Schedule.

Content: By submitting a community idea or question to the Texas.gov Get Satisfaction site, you are giving Texas.gov permission to use this information on the Texas.gov website. Personally identifiable information may not be included in the Get Satisfaction content displayed on Texas.gov.

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